Welcome to Halloween Costumes Shop! We’re here to make your costume experience magical and stress-free. Below, you’ll find answers to common questions about our products, delivery, payments, and more. If you don’t see what you’re looking for, feel free to contact our friendly team—we’re always happy to help!

Product Information

What types of costumes and accessories do you offer?
We specialise in a wide range of costumes and accessories for holidays and events, including Halloween, St. Patrick’s Day, Easter, and more! Our menu includes Accessory Kits, Boots/Shoes, Easter Costumes, Glasses, Hats, Holiday Costumes, Scarves, and St. Patrick’s Day Costumes. All our products are designed to be high-quality, affordable, and perfect for creating unforgettable memories.
Are your costumes suitable for last-minute parties?
Absolutely! We understand that celebrations can pop up unexpectedly. That’s why we keep always-available stock and process orders within 1-2 business days. For faster delivery, check out our Standard Shipping option to get your costume in time for that special event.
Do you ship costumes for holidays other than Halloween?
Yes! While Halloween is a big focus for us, we cater to multiple holidays and events throughout the year, such as St. Patrick’s Day and Easter. Our goal is to be your go-to destination for all costume needs, no matter the occasion.

Delivery & Shipping

How long does order processing take?
We work diligently to process all orders within 1-2 business days after confirmation. Once processed, your order is carefully packed and dispatched from our warehouse in Leicester.
What are my shipping options?
We offer two main shipping methods to suit your needs:
  • Standard Shipping: Costs £12.95 and delivers within 10-15 days after dispatch via trusted carriers like DHL or FedEx. Ideal for faster delivery without the last-minute panic.
  • Free Shipping: Available for orders over £50, this option uses EMS and delivers within 15-25 days after dispatch. It’s a budget-friendly way to get your costumes!
Do you ship internationally?
Yes! We ship to most countries worldwide, excluding select remote areas in Asia. Our partnerships with international carriers ensure your order is handled efficiently, so you can join the celebration no matter where you are.
How can I track my order?
Once your order is dispatched, you’ll receive a tracking number via email. If you have any issues or questions about tracking, just reach out to us at [email protected], and we’ll assist you promptly.

Payments & Accounts

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience. All transactions are secure, so you can shop with confidence.
Is my payment information safe?
Yes! We use secure payment gateways to protect your data. Your privacy and security are our top priorities.
Do I need to create an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders easily and save details for faster future purchases.

Returns & Refunds

What is your return policy?
We want you to love your costume! If you’re not satisfied, you can return items within 15 days of receipt. Please ensure the items are unused and in original packaging. For details on how to initiate a return, email us at [email protected].
How long do refunds take?
Once we receive your returned item, we’ll process the refund within 5-7 business days. The time it takes to appear in your account depends on your payment method.

General Support

What if I have a last-minute costume emergency?
We’re here to help! Contact our customer service team at [email protected], and we’ll do our best to assist with urgent needs. We recommend choosing Standard Shipping for time-sensitive orders.
Where is Halloween Costumes Shop based?
We’re located at 29 Bath Ln, Leicester, GB LE2N 6JX, but we serve customers globally with a local touch!

Need more help? Email us at [email protected] or visit our website for updates. Thank you for choosing Halloween Costumes Shop—where every delivery brings a little more magic to your world!

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