Privacy Policy

Welcome to Halloween Costumes Shop! At Halloween Costumes Shop (operated from 29 Bath Ln, Leicester, GB LE2N 6JX), we are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website at holidaycostumesco.com or make a purchase from our global store (excluding select remote areas in Asia). By using our site, you agree to the practices described in this policy. We’ve designed this document to be clear and easy to understand, reflecting the fun and magical spirit of our costume collections—because your privacy should never be scary!

1. Information We Collect

To provide you with a seamless shopping experience for our festive costumes and accessories, we collect certain types of information. This includes:

• Personal Identification Information: When you place an order or create an account, we collect details such as your name, email address, shipping address, and phone number. This helps us process your purchases of items like Holiday Costumes, Accessory Kits, or Boots/Shoes efficiently.
• Payment Information: We collect payment details, such as credit/debit card numbers (e.g., Visa, MasterCard, JCB) or PayPal account information, through secure payment gateways. Note that we do not store full payment details on our servers—only what is necessary for transaction processing.
• Technical Data: We automatically collect information like your IP address, browser type, device information, and pages visited on our site. This helps us improve our website and tailor it to your needs, especially when you’re browsing for last-minute St. Patrick’s Day Costumes or Easter Costumes.
• Cookies and Tracking Data: We use cookies and similar technologies to enhance your experience, such as remembering your preferences for Hats or Glasses and analysing site traffic. For more details, see the “Cookies and Tracking Technologies” section below.
• Communication Data: If you contact our customer service team at [email protected], we may keep records of your queries and responses to assist you better.

2. How We Use Your Information

We use the collected data solely for legitimate business purposes, always aiming to make your costume shopping magical and secure:

• To Process Orders: We use your personal and payment information to fulfil purchases, send order confirmations, and deliver products like Scarves or Holiday Costumes to your doorstep.
• To Improve Our Services: Technical data helps us optimise our website for a user-friendly experience, ensuring you can easily find everything from Accessory Kits to Easter Costumes.
• For Customer Support: We use your contact details to respond to inquiries, provide updates on orders, and offer assistance via email.
• For Marketing and Promotions: If you opt in, we may send you emails about new costume collections, exclusive offers, or festive events (e.g., Halloween or St. Patrick’s Day). You can unsubscribe at any time.
• For Security and Fraud Prevention: We monitor transactions to protect against unauthorized access, aligning with our commitment to secure payments highlighted on our homepage.

3. Sharing and Disclosure of Information

We value your trust and only share your data in limited circumstances:

• Service Providers: We may share information with trusted third parties, such as payment processors (e.g., PayPal) and shipping carriers, to complete your orders. These partners are bound by contracts to protect your data.
• Legal Compliance: We may disclose data if required by law, such as to comply with a subpoena or regulatory request, or to protect our rights and the safety of our customers.
• Business Transfers: In the event of a merger or sale of our business, customer information may be transferred to the new owners, with notice provided to you.
• With Your Consent: We will share your data with third parties only if you explicitly agree, such as for promotional partnerships.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Data Storage and Security

Your security is our priority, just as it is when you shop for our spectacular costumes. We implement robust measures to safeguard your data:

• Storage: Your data is stored on secure servers located in the UK and other jurisdictions that comply with data protection laws. We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law.
• Security Measures: We use advanced encryption (such as SSL technology) for data transmission, secure payment gateways, and regular security audits. As noted on our homepage, we never store complete payment details on our servers, and all transactions are monitored for suspicious activity.
• International Transfers: Since we serve customers globally (excluding select remote areas in Asia), data may be transferred internationally, but we ensure it is protected through standard contractual clauses or other legal mechanisms.

5. Your Rights

You have control over your personal data, in line with privacy laws such as the GDPR. As a user, you can:

• Access and Update: Request a copy of the personal data we hold about you or correct inaccuracies by logging into your account or contacting us.
• Delete Data: Ask us to delete your personal information, subject to legal obligations.
• Opt-Out: Unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in our emails or emailing us directly.
• Restrict Processing: Object to or limit how we use your data in certain circumstances.
• Data Portability: Request a transfer of your data to another service provider where feasible.

To exercise these rights, email us at [email protected]. We will respond within 30 days and may ask for verification to protect your privacy.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing and shopping experience on holidaycostumesco.com:

• What Are Cookies? Cookies are small text files stored on your device that help us remember your preferences, such as items in your cart or your favourite Hats and Glasses.
• How We Use Them: Cookies allow us to analyse site traffic (e.g., using Google Analytics), personalise content, and process payments securely. They also enable features like quick checkout for those spontaneous Easter Costumes purchases.
• Your Choices: You can manage cookies through your browser settings—for example, by blocking or deleting cookies. However, this may affect site functionality, such as the ability to complete a purchase smoothly.

We do not use cookies for intrusive advertising or to share data with unauthorized third parties.

7. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. The latest version will always be posted on our website with the effective date. If we make significant changes, we will notify you via email or a site announcement, ensuring you’re always in the loop.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please don’t hesitate to reach out. Our friendly team is here to help—just like when you’re choosing the perfect costume!

Thank you for trusting Halloween Costumes Shop with your privacy. We’re dedicated to making your costume experiences as secure and enchanting as possible!