Welcome to Halloween Costumes Shop! We want your costume experience to be as magical as our products, but we understand that sometimes things don’t work out perfectly. That’s why we’ve created this hassle-free returns and exchanges policy to ensure you can shop with confidence.

Our Return Policy

We accept returns and exchanges within 15 days of you receiving your items. To be eligible for a return, your item must be:

  • In its original condition
  • Unworn and unwashed
  • In the original packaging with all tags attached
  • Accompanied by the original receipt or proof of purchase
Please Note: For hygiene and safety reasons, we cannot accept returns on certain intimate items including:
  • Earrings and other pierced jewelry accessories
  • Makeup kits that have been opened
  • Wigs that have been worn or styled

How to Initiate a Return or Exchange

Follow these simple steps to return or exchange your Halloween Costumes Shop items:

  1. Contact Our Team: Email us at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all the necessary information.
  2. Wait for Approval: Our customer service team will review your request and send you a Return Authorization Number within 2 business days.
  3. Package Your Items: Securely package the items you’re returning, including the original packaging and tags.
  4. Ship Your Return: Send your package to our returns address (provided in your return authorization email). We recommend using a trackable shipping service.
  5. Receive Your Refund or Exchange: Once we receive and inspect your return, we’ll process your refund or ship your exchange item.

Return Request Template

Copy and paste this template into your email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Halloween Costumes Shop Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your order number]
Name: [Your full name]
Email Address: [Your email address]
Item(s) to Return/Exchange: [List the items]
Reason for Return/Exchange: [Please provide details]
Preferred Resolution: [Refund/Exchange for specific item]
If Exchange: [Desired size/color/item, if applicable]

Thank you for your assistance.

Best regards,
[Your Name]

Refund Information

Once your return is received and inspected, we will send you an email to notify you that we’ve received your returned item. We will also notify you of the approval or rejection of your refund.

Refund Processing Time:

  • Refunds are typically processed within 5-7 business days after we receive your return
  • Your refund will be credited back to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Depending on your financial institution, it may take an additional 3-5 business days for the refund to appear on your statement

Shipping Costs:

  • Original shipping fees are non-refundable
  • Return shipping costs are the responsibility of the customer, unless the return is due to our error

Exchanges

If you need to exchange an item for a different size or style:

  • We’ll ship the replacement item once we receive your return
  • Exchanges are subject to product availability
  • If the item you want is out of stock, we’ll issue a refund instead

Need Help?

Our friendly customer service team is here to make your returns experience as easy as possible! Contact us at:

Email: [email protected]
Address: Halloween Costumes Shop, 29 Bath Ln, Leicester, GB LE2N 6JX, United Kingdom

We typically respond to all inquiries within 1-2 business days.

Thank you for shopping with Halloween Costumes Shop! We’re committed to making your costume experiences magical from start to finish.