Shipping & Returns

Welcome to Halloween Costumes Shop, where we’re dedicated to making your costume experiences truly magical! We understand that sometimes things don’t go exactly as planned, which is why we’ve created this comprehensive policy to ensure you can shop with complete confidence.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. You’ll receive a shipping confirmation email with tracking information once your order has been dispatched.

Shipping Methods & Delivery Times

We offer two convenient shipping options to suit your needs:

Please Note: Delivery times are estimates and may vary depending on your location and customs processing. We ship worldwide except to some Asian countries and remote areas.

Returns & Exchanges Policy

We want you to be completely satisfied with your purchase. If you’re not happy with your items, we’re here to help!

Return & Exchange Timeframe

We accept returns and exchanges within 15 days of you receiving your items.

Eligibility Requirements

To be eligible for a return or exchange, your item must meet the following criteria:

• In its original condition
• Unworn and unwashed
• In the original packaging with all tags attached
• Accompanied by the original receipt or proof of purchase

How to Initiate a Return or Exchange

Follow these simple steps to return or exchange your Halloween Costumes Shop items:

1. Contact Our Team: Email us at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all the necessary information.
2. Wait for Approval: Our customer service team will review your request and send you a Return Authorization Number within 2 business days.
3. Package Your Items: Securely package the items you’re returning, including the original packaging and tags.
4. Ship Your Return: Send your package to our returns address (provided in your return authorization email). We recommend using a trackable shipping service.
5. Receive Your Refund or Exchange: Once we receive and inspect your return, we’ll process your refund or ship your exchange item.

Refund Information

Once your return is received and inspected, we will send you an email to notify you that we’ve received your returned item. We will also notify you of the approval or rejection of your refund.

Refund Processing Time:

• Refunds are typically processed within 5-7 business days after we receive your return
• Your refund will be credited back to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Depending on your financial institution, it may take an additional 3-5 business days for the refund to appear on your statement

Shipping Costs:

• Original shipping fees are non-refundable
• Return shipping costs are the responsibility of the customer, unless the return is due to our error

Exchanges

If you need to exchange an item for a different size or style:

• We’ll ship the replacement item once we receive your return
• Exchanges are subject to product availability
• If the item you want is out of stock, we’ll issue a refund instead