Welcome to Halloween Costumes Shop! These Terms and Conditions govern your use of our website at holidaycostumesco.com and your purchase of our magical costume products. By accessing our site and making a purchase, you agree to be bound by these terms.
Our shop is dedicated to creating unforgettable costume experiences for holiday celebrations worldwide. We value transparency and want to ensure you have all the information needed for a confident shopping experience.
2. User Obligations and Responsibilities
Account Information
When making a purchase, you agree to:
- Provide accurate and complete personal information
- Maintain the security of your account credentials
- Update your information as needed to ensure order accuracy
Prohibited Activities
You agree not to:
- Use our website for any unlawful purpose
- Misrepresent your identity or provide false information
- Attempt to gain unauthorized access to our systems
- Use our products for any purpose other than costume wear
Important: Our products are designed for costume purposes only. Users are responsible for ensuring costume items are appropriate for their intended use and comply with local laws and regulations.
3. Products and Services Description
Product Range
We specialise in seasonal costume items including:
- Holiday Costumes (Halloween, Easter, St. Patrick’s Day)
- Accessory Kits and individual accessories
- Footwear, hats, glasses, and scarves
- Seasonal themed items
Product Information
We strive to provide accurate product descriptions and images. However, please note:
- Colours may vary slightly due to monitor settings
- Sizes are approximate – please refer to our size charts
- Some items may have slight variations between batches
Hygiene and Safety
For customer safety, certain items cannot be returned:
- Earrings and pierced jewelry from Accessory Kits
- Opened makeup kits
- Wigs that have been worn or styled
4. Order and Payment Terms
Order Process
When you place an order:
- You receive an order confirmation email
- Orders are processed within 1-2 business days after payment confirmation
- You’ll receive shipping confirmation with tracking once dispatched
Payment Methods
We accept the following payment methods:
- Visa
- MasterCard
- JCB
- PayPal
Shipping Information
We offer two shipping options:
- Standard Shipping – £12.95 via DHL or FedEx (10-15 business days)
- Free Shipping – For orders over £50 via EMS (15-25 business days)
Please Note: We ship worldwide except to some Asian countries and remote areas. Delivery times are estimates and may vary depending on your location and customs processing.
Pricing and Taxes
All prices are in British Pounds (£). Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
5. Returns and Refunds Policy
Return Timeframe
We accept returns and exchanges within 15 days of you receiving your items.
Eligibility Requirements
To be eligible for return or exchange, items must be:
- In original condition
- Unworn and unwashed
- In original packaging with all tags attached
- Accompanied by original receipt or proof of purchase
Refund Process
Refunds are processed within 5-7 business days after we receive your return. The refund will be credited to your original payment method.
Important: Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility, unless the return is due to our error.
6. Intellectual Property
All content on our website, including:
- Logo and brand name “Halloween Costumes Shop”
- Product designs and images
- Website content and layout
- Marketing materials
are the property of Halloween Costumes Shop and protected by copyright laws. You may not use, reproduce, or distribute our intellectual property without express written permission.
Our costume designs are created for personal use. Commercial use of our designs requires prior authorization.
7. Limitation of Liability
Halloween Costumes Shop shall not be liable for:
- Delays in delivery due to circumstances beyond our control
- Minor variations in product colour or size
- Customs delays or additional fees in your country
- Incorrect address information provided by customers
- Product misuse or improper care
Our total liability for any claim related to your purchase shall not exceed the purchase price of the items in question.
Safety Notice: Our costumes are intended for entertainment purposes. Users should exercise caution, particularly with costume elements that might restrict movement or vision.
8. Privacy and Data Protection
We respect your privacy and handle your personal information in accordance with applicable data protection laws. Our Privacy Policy (available on our website) details how we collect, use, and protect your data.
9. Governing Law and Dispute Resolution
These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be resolved in the courts of Leicester, United Kingdom.
10. Contact Information
For questions about these Terms and Conditions, please contact us:
- Email: [email protected]
- Address: Halloween Costumes Shop, 29 Bath Ln, Leicester, GB LE2N 6JX, United Kingdom
- Response Time: We typically respond within 1-2 business days
11. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Continued use of our site after changes constitutes acceptance of the modified terms.
Thank you for choosing Halloween Costumes Shop! We’re committed to making your costume experiences magical and memorable. We appreciate your trust in us and look forward to helping you create amazing holiday memories.